Shipping policy

Last Updated: 14 October 2026

Overview

At Aurellix Chrono, we aim to provide a reliable, transparent, and convenient delivery experience.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

We work with shipping providers to ensure that customers receive their purchases as efficiently as reasonably possible.

1. Order Processing

Orders are normally prepared for dispatch within 24–48 business hours, excluding weekends and public holidays.

Processing times may be longer during promotional periods, holidays, high order volumes, or unexpected operational delays.

Once your order has been dispatched, you will receive a shipping confirmation email when tracking information is available.

2. Shipping and Delivery

Aurellix Chrono aims to provide delivery services to supported destinations within the United Kingdom and internationally, as available at checkout.

Available shipping methods and applicable delivery charges will be displayed during the checkout process.

Delivery times vary depending on the destination, shipping service, and courier.

3. Estimated Delivery Times

The following are general delivery estimates after dispatch, rather than guaranteed delivery dates.

Actual delivery options and estimates shown at checkout take precedence over these general estimates.

Business days typically exclude weekends and public holidays.

These delivery periods may be affected by courier operations, customs processing, local delivery conditions, and other circumstances.

4. Shipping Charges

Shipping charges, if applicable, are calculated based on the delivery destination, selected shipping service, and order details.

The total delivery cost will be presented during checkout before payment is completed.

Any shipping promotions or free-delivery offers will be subject to the conditions displayed on our website.

5. Order Tracking

When tracking is available, customers will receive tracking details by email after dispatch.

Tracking information may take some time to become active after the courier receives the shipment.

If you have not received your tracking details or require assistance, please contact:

Sr_654455@jasmint.store

6. Possible Shipping Delays

Although we aim to deliver orders within the estimated timeframe, delays may occur due to:

• Severe weather conditions.

• Customs inspections or clearance.

• Courier service disruptions.

• Public holidays or peak shopping periods.

• Incorrect or incomplete delivery information.

• Unexpected transportation or logistical issues.

When we become aware of a significant delay, we will make reasonable efforts to provide updated delivery information.

Your statutory rights concerning delayed or undelivered goods remain unaffected.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your delivery address, please contact us as soon as possible.

Email: Sr_654455@jasmint.store

Address changes may not be possible once an order has been dispatched.

Additional shipping costs caused by an incorrect address supplied by the customer may be charged where reasonable and legally permitted.

8. Lost or Missing Orders

If your order has not arrived within the expected delivery period, please contact our customer support team.

Include your order number and any available tracking details.

We will investigate the issue with the relevant delivery provider and provide assistance.

Where an order is confirmed lost or fails to arrive, we will arrange an appropriate replacement or refund in accordance with applicable consumer protection laws.

9. Damaged Deliveries

If your package arrives visibly damaged or contains a damaged product, please contact us promptly.

Provide your order number and photographs of the packaging or damaged item where possible.

Our support team will review the issue and arrange an appropriate solution.

10. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.

Aurellix Chrono does not control customs procedures or the charges imposed by government authorities.

Customers are encouraged to review the import requirements of their destination country before ordering.

11. Order Cancellation

Customers may request cancellation within 15 minutes of placing an order.

Please email Sr_654455@jasmint.store with your order number.

We will attempt to cancel the order before processing or fulfilment.

Cancellation may not be possible once an order has been processed or dispatched.

Any applicable statutory cancellation rights remain unaffected.

12. Contact Information

For shipping questions, order tracking, delivery concerns, or other enquiries, please contact:

Aurellix Chrono Email: Sr_654455@jasmint.store Address: 2A Park Dr, Leicester LE3 3FN, United Kingdom