Contact information

 

Last Updated: 14 October 2026

Get in Touch

Welcome to Aurellix Chrono.

We value our customers and are committed to providing helpful, professional, and reliable customer support.

Whether you have a question about our watches, need assistance with an existing order, or require information about delivery, returns, or refunds, our team is here to help.

Business Contact Details

Trade Name: Aurellix Chrono

Customer Support Email: Sr_654455@jasmint.store

Physical Business Address: Aurellix Chrono 2A Park Dr Leicester LE3 3FN United Kingdom

Customer Support

You can contact our support team for assistance with:

  • Product information and availability.

  • Order placement and payment enquiries.

  • Order tracking and shipping updates.

  • Returns, refunds, and exchanges.

  • Damaged, defective, or incorrect products.

  • Order cancellation requests.

  • General questions and customer feedback.

How to Contact Us

For customer support, please email:

Sr_654455@jasmint.store

When contacting us about an order, we recommend including your order number and a brief explanation of your enquiry.

This helps our support team understand your request and respond efficiently.

Order Cancellation Requests

Customers can request cancellation within 15 minutes of placing an order.

To request cancellation, contact our team immediately at Sr_654455@jasmint.store.

Please understand that cancellation may not be possible once an order has been processed or fulfilled.

This does not affect statutory consumer cancellation rights.

Returns and Refund Assistance

If you wish to request a return or refund, please contact us within the applicable return period.

We offer a 30-day return policy for eligible products, subject to the conditions explained in our Return and Refund Policy.

Our support team will provide return instructions and help you understand the next steps.

Business Correspondence Address

Aurellix Chrono 2A Park Dr Leicester LE3 3FN United Kingdom

Please contact us before sending product returns to this address so that we can confirm the correct return instructions.

Our Commitment

At Aurellix Chrono, we believe that excellent customer service is an essential part of a premium shopping experience.

We aim to handle customer enquiries fairly, professionally, and efficiently.

Thank you for choosing Aurellix Chrono.