Refund policy

Last Updated: 14 October 2026

Overview

At Aurellix Chrono, customer satisfaction is important to us. We want you to feel confident when shopping for our watches and accessories. If you are not completely satisfied with your purchase, we offer a 30-day return policy, subject to the conditions outlined below.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To qualify for a return, your item must:

Be in its original condition, unused, unworn, and undamaged.
Include all original packaging, accessories, tags, and documentation where supplied.
Be accompanied by proof of purchase or an order confirmation.
Be returned within the permitted return period.

You may inspect your purchase as you would in a physical store. Handling beyond what is necessary to inspect the product may result in a deduction from your refund where permitted by law.

How to Request a Return

To initiate a return, please contact our customer support team at:

Email: Sr_654455@jasmint.store

Please include your order number, the item you wish to return, and the reason for your request.

Our support team will review your request and provide return instructions.

Please contact us before returning an item so we can provide the appropriate instructions and help prevent delays.

Return Address

Aurellix Chrono 2A Park Dr Leicester LE3 3FN United Kingdom

Please contact our customer support team before shipping your return to confirm the appropriate return arrangements.

Return Shipping Costs

For returns due to a change of mind or personal preference, customers are generally responsible for return shipping costs, except where applicable law requires otherwise.

If you receive an incorrect, defective, or damaged product, Aurellix Chrono will arrange an appropriate remedy and cover reasonable return shipping costs where required.

We recommend using a tracked shipping service and retaining proof of postage.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at Sr_654455@jasmint.store as soon as reasonably possible.

Include your order number, a description of the issue, and photographs where available.

We will review the situation and arrange an appropriate replacement, repair, refund, or other remedy in accordance with applicable consumer protection laws.

Refund Process

Once your return has been received and inspected, we will notify you of its status.

If your refund is approved, it will be issued to your original payment method, unless another method is agreed upon.

For eligible UK consumer cancellations, refunds will be processed within the applicable statutory timeframe, normally within 14 days after receiving the returned goods or evidence that they have been sent back, whichever is earlier.

Your bank or payment provider may require additional time to make the funds available.

Where legally required, standard outbound delivery charges will also be refunded.

Non-Returnable Items

Certain products may be excluded from voluntary returns, including:

Personalised or custom-made products, where the relevant legal exception applies.
Items that have been damaged through misuse or improper handling, except where statutory rights apply.
Products that qualify for a specific legal exception to cancellation rights.