Privacy policy

Last Updated: 14 October 2026

Introduction

Aurellix Chrono respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our Shopify store, purchase our products, or communicate with our customer support team.

By using our website, you acknowledge the data practices described in this policy.

Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Telephone number

  • Billing and shipping addresses

  • Order details and purchase history

  • Customer service communications

Payment Information

Payments are processed through authorised payment service providers.

We may receive limited payment-related information, such as transaction status, payment method type, and transaction references. We do not ordinarily store complete payment card details.

Technical Information

We may automatically collect information such as:

  • IP address

  • Browser type and device information

  • Operating system

  • Website usage and navigation activity

  • Cookies and similar tracking technologies

How We Use Your Information

We process personal information for legitimate business purposes and where an appropriate lawful basis applies.

This may include:

  • Processing and fulfilling customer orders.

  • Delivering products and providing order updates.

  • Managing payments, returns, and refunds.

  • Responding to customer enquiries.

  • Improving website functionality and customer experience.

  • Detecting and preventing fraudulent transactions.

  • Meeting legal, tax, and regulatory obligations.

  • Sending promotional communications where permitted by law and, where required, with your consent.

We do not sell customer contact details to third parties for their independent marketing purposes.

Sharing of Personal Information

We may share relevant information with trusted service providers that assist with operating our business, including:

  • Shopify and associated ecommerce services.

  • Payment processing providers.

  • Shipping and delivery partners.

  • Website hosting and technical support providers.

  • Analytics and marketing service providers, where applicable.

  • Government authorities or regulatory organisations when legally required.

We disclose only the information reasonably necessary for the relevant purpose and apply appropriate safeguards.

Some service providers may process information outside the United Kingdom. Where required, we use suitable data protection safeguards for international transfers.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide essential shopping features, remember preferences, measure website performance, and support marketing activities where permitted.

You can manage certain cookies through your browser settings or any cookie preference controls provided on our website.

Where consent is legally required for non-essential cookies, we will request it before using those technologies.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy.

Certain records may be retained for longer periods to meet legal, financial, tax, accounting, fraud prevention, or dispute resolution obligations.

When information is no longer required, we take reasonable steps to delete, anonymise, or securely dispose of it.

Data Security

Aurellix Chrono takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, and loss.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

Customer Privacy Rights

Depending on applicable data protection laws, including the UK GDPR, customers may have the right to:

  • Request access to personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information in certain circumstances.

  • Restrict or object to certain processing activities.

  • Request data portability where applicable.

  • Withdraw consent where processing relies on consent.

  • Lodge a complaint with a relevant data protection authority, such as the UK Information Commissioner's Office.

To exercise your rights, please contact us using the details below.

Third-Party Websites

Our website may include links to external websites and services.

Aurellix Chrono is not responsible for the privacy practices of independent third-party websites. We encourage customers to review their policies before providing personal information.

Children's Privacy

Our website is not intended for children under 16.

We do not knowingly collect personal information directly from children under 16 without appropriate legal authorisation.

If you believe a child has submitted personal information, please contact us.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, legal requirements, or data protection practices.

Any updates will be published on this page with a revised last-updated date.

Contact Information

For privacy questions or data protection requests, please contact:

Aurellix Chrono Email: Sr_654455@jasmint.store Address: 2A Park Dr, Leicester LE3 3FN, United Kingdom